Your minute allowance and top-ups

Every plan comes with a monthly allowance of call minutes: 150 on the entry plan, 400 on Pro.

Your account shows where you stand at any time. We warn you by text and email at eighty per cent and again when the allowance runs out.

If it runs out, we do NOT cut anything off. The assistant keeps working — nobody should lose their phone line for having a good month. We do not charge extra automatically either.

If you regularly need more, you have two options:

A minute top-up — a one-off purchase for the current month. It does not recur, and it expires at the end of the month. On the Account page, under your allowance.

A plan change — if you consistently make a lot of calls, Pro works out cheaper than repeated top-ups.

Unused minutes do not roll over.