Your first test call

Before you leave it running, call it yourself. Five minutes here tells you more than any amount of tweaking.

1. Call your assistant's number from another phone, or ask someone to.
2. Behave like a customer: say what you want, ask questions back.
3. Hang up and open the call log. The transcript shows exactly what it understood.

What to look for:
- Does it introduce itself well? Does your business name sound right?
- Does it ask what you actually need to know?
- Is it asking anything pointless?

Whatever you find, change it in the script on the Settings page. It does not have to be perfect at once — it usually comes together after two or three calls.