The script: what your assistant says
The script is what makes it YOUR assistant rather than a generic robot.
Start from a template — we provide one for your trade — then rewrite it in your own words.
Worth putting in:
- What you do, and what you do NOT take on.
- The questions it should ask: location, size of job, when it is needed.
- What to say when asked something it does not know.
- How to say goodbye.
You do NOT need to write these in, because the system handles them:
- not reading out digits
- announcing that the call is recorded
- honouring opt-out requests immediately
- asking for the caller's number — we already know it
Saving takes effect on the line straight away. Change something, and the next caller hears the new version.